If you are not satisfied with your purchase for any reason, you can return it within 7 days for a full refund. You will need to return the item in its original packaging with tags attached. You are responsible for paying return shipping costs. Once we receive the returned item, we will process your refund within 3-5 business days.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, and COD.
When will my order be shipped?
For most items in stock, orders placed before 2pm local time will ship the next business day. Items that are backordered or require additional processing time will ship within 3-5 business days once the full order is available.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
How do I track my order?
Once your order is shipped, you will receive an email. You can use this email to track your order every step of the way.
Where do you ship to?
We ship worldwide. Whether you're across the country or around the world, we can ship to your door.
What is your "Buy for Me" service?
We offer a "Buy for Me" service where customers can have us purchase items for them that may not be easily obtained in their home country. To use this service, fill out our online form with the links to the desired items on Turkish websites. Our local representatives will then purchase the items on your behalf and ship them to the address you provide. This service handles everything from purchasing and payment to international shipping, so you don't have to worry about anything other than receiving your items.
Do you have a storefront or is this only online?
We are only online store
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.